Support

Frequently Asked Questions

Everything you need to know about ordering, shipping, and support.

For product-specific questions, please visit the FAQ section on each individual product page.

Looking for product-specific information?

For detailed questions about ingredients, usage, benefits, or recommendations, please visit the FAQ section on each individual product page.

We've included helpful answers there to make things easy and clear for you.

And of course, if you still need anything — our support team is always happy to help.

Orders & Shipping

We work hard to get your order out as quickly as possible. Orders are typically processed within 1–5 business days.

Estimated delivery times:

  • United States: 3–7 business days
  • UK & EU: 7–10 business days
  • Rest of the world: Varies by location

Please note that shipping carriers may experience delays during holidays or busy seasons. We truly appreciate your patience during those times.

Yes — we're happy to ship to many countries worldwide.

Shipping costs and delivery estimates will be shown at checkout based on your location.

As soon as your order ships, you'll receive a confirmation email with your tracking details.

If tracking doesn't update immediately, don't worry — it can take up to 48 hours for the carrier to refresh the information.

Returns & Refunds

We want you to feel confident shopping with Nutrise.

If you're not fully satisfied, please reach out to us within the return window listed on our Return Policy page.

To be eligible for a return:

  • Items must be unused
  • In original packaging

Because our products are supplements, opened items may not be eligible for return for safety reasons — but please contact us and we'll always do our best to help.

We're so sorry if that happens.

If your item arrives damaged or defective, please email us within 48 hours of delivery and include photos of the product and packaging.

We'll review it quickly and make things right.

Once your return is received and approved, your refund will be issued back to your original payment method.

Depending on your bank or payment provider, it may take a few business days to appear in your account.

Order Changes

If you need to make a change, contact us as soon as possible.

We'll do our best to update or cancel your order before it's processed.

Once an order has shipped, we're unable to make changes — but we'll still help guide you through the next steps.

Delivery Issues

We recommend checking around your delivery area, with neighbors, or contacting your local carrier first.

If you still need help, please reach out to us — we're here to support you and will help investigate.

Contact

Have a question? We'd love to help.

Email us anytime at: help@trynutrise.com

Our support team will get back to you as soon as possible during business days.

Still Need Help?

Our team is here to support you.

Response time: 24–48 business hours